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Terms & Conditions

This website is operated by Organic Care Australia Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Organic Care Australia Pty Ltd. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS (“Terms of use”, “Terms”) CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms of use, please do not use this site.

Refund Policy

Our money back guarantee DOES NOT have any expiry period. Therefore, we encourage our customers to use the product for the maximum time period for their own good. You will still be eligible for a refund even if you have used/finished all the product. We recommend using the product for a minimum of 8 weeks before applying for the refund. If you’re not completely satisfied with our product for any reason at any time, simply return all used/unused bottles to our postal address P.O. Box 2166, T22/5 Janefield Drive, Bundoora, Victoria 3083, Australia. We will issue refund into your respective account less shipping cost. We DO NOT charge any Re-Stocking or Administration Fee and there is absolutely no hidden cost and deductions.

Order Processing

Orders are processed and packed in 1-2 business days (Mon-Fri is 5 business days). You will receive an email once your order is processed and shipped. Order processing time is excluded from the shipping time frame mentioned in the shipping section of the website.

Discreet Packaging

Your privacy is important to us. Orders are packed discretely in plain bubble envelops. We don’t disclose any personal condition or product name on the shipping label. “Body Lotion” is written in the contents description section of the shipping label.

Shipping & Tracking

All orders are shipped through Australia Post and can be tracked by visiting this link https://auspost.com.au/track. We also make use of DHL courier service for international orders where Australia Post does not provide its service. You will receive an email with tracking number as soon as the order is shipped. You should expect to receive your order within the time frame mentioned in the shipping section of the website. Please keep tracking your parcel to find out the expected delivery date. Please contact us if mentioned delivery time frame has lapsed.

Your order will be delivered to the doorstep. Sometimes parcels are taken to the nearest post office if nobody is present at the address. If you fail to collect the parcel within the collection window, it will be returned to us. Orders are shipped to the address provided in the shipping address section of the website. It’s customer responsibility to provide a correct and complete address. $22 reshipping fee will be applicable if your parcel is returned due to incorrect/incomplete shipping address or failure to collect from the post office.

Your order is fully covered for lost or damaged goods. If you have received damaged bottle, please email us some pictures and we will ship the replacement bottle for free. Similarly, if your parcel is lost in transit we will ship new parcel for free.

Customs Clearance, Duties & Taxes

Every shipped order is subject to customs clearance. We attach all relevant documents (Regulatory & Commercial Invoice) for swift customs clearance. Normally parcels are cleared within a few days for most countries and for some it can take little longer. We have no control over clearance delay. Some countries may impose duties or taxes which is payable by the customer. Any delay in relation to customs clearance does not include in the time frame mentioned in the shipping section of the website.

Order Cancellation

You have right to cancel your order by contacting sales@vitiligoorganics.com.au not later than 12 hours of order placement. We will issue a credit to your credit card account if your order is not shipped before 12 hours.

Complaints & Resolution

Customer satisfaction is our top priority. If you are not satisfied with any of our department or service, we’d love to hear from you. Simply, fill in this Complaint Form and we will resolve the matter for you.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@vitiligoorganics.com.au

Guarantees

Organic Care Australia Pty Ltd does not offer any guarantee that our product will work same for everyone as results may vary between individuals. However, we do offer money back guarantee without any expiration time. Money back guarantee is not valid for repeat orders.

Disclaimer

Information found on our web site is not intended as a substitute for medical advice. This information is not intended to be used to diagnose or treat a health problem or disease without consulting with a qualified medical practitioner. Please consult your doctor or dermatologist with any questions or concerns you may have regarding your condition. Information provided on the Vitiligo Organics website is for educational purposes only and is not intended as diagnosis, treatment or prescription of any kind.

No persons associated with Organic Care Australia Pty Ltd will be held liable or responsible for any form of use or misuse of any herb, herbal preparation, or so-called herbal remedy, whether the information was gathered from our web site or not.

It is not the intention of this website or its contents either to promote or criticize any herbal preparation or application, but merely to outline the potential medicinal properties of certain herbs and to alert both health care providers, as well as the public, about the possible risks pertaining to the use of a particular herb, as well as to the potential interactions a herbal preparation may have, if taken concurrently with a certain medication or other herbs.

You expressly understand and agree that Organic Care Australia Pty Ltd shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including intangible losses, resulting from: (i) the use or the inability to use our web site, our services, or any services or products of any third party; or (ii) statements or conduct of any third party. None of the statements on this site are a recommendation as to how to treat any particular disease or health related condition, nor have they been evaluated by the therapeutic goods and administration. Information and advice is based on our own research and experiences.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. We do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Organic Care Australia Pty Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the services and products offered on this site, or the performance of the services and products.

Typographical Errors

In the event that our product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by us without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

We may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to us.

Indemnification

You agree to indemnify, defend, and hold harmless Organic Care Australia Pty Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys\’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of Organic Care Australia Pty Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Organic Care Australia Pty Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

CONTACT INFORMATION

Questions about the Terms of Use should be sent to us at info@vitiligoorganics.com.au.

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